So with the launch of help today, it will mean a redesigned section of the website. The key things we were going for:
- clean & easy to read
- consistent look & feel
- standardizing some of the content
- organization that makes sense to users
- providing a design that gives a primary, secondary, and tertiary focus
This was the original main page, which was just a bunch of links which were not very well organized after the years of simply adding things compared to the new main page.
We took out the “Ask Us” from the main navigation bar and put it in a site wide side button, which many new sites are doing with feedback buttons. We also took out a mouse over menu from the main navigation bar that was a user guide type of page depending on the patron’s role (“Services for You”).
We moved those onto the Help page as well and linked to new versions with more or less the same content, but with some of it standardized and with a common look and tab navigation.
I like it and thinks it looks way better than before. Plus I think it’ll help our users find stuff!
EDIT: We received a lot of positive feedback! Yay!