Technical Services: Rationale and Benefits of a Workflow Review

I have been doing a bunch of work in reviewing workflows and implementing new or changes to existing workflows, especially in Technical Services. In the process, I have been asked not only about the process I went through, but the rationale and value in doing such an exercise, especially for organizations where most Technical Services work has been outsourced. So just thought I’d jot down some thoughts. Continue reading “Technical Services: Rationale and Benefits of a Workflow Review”