Technology – Page 10 – Learning (Lib)Tech

Going Google at Ryerson University: Sync’ing Work Back to Usual

I have found some things on the Going Google site a little incomplete, so I thought I’d supplement it with a blog post.

Set up your Google Token

This is really easy. Just sign into the Apps tab, click on Activate Google Token, and hit Activate. One important note,

you will not be able to see your Google Token again after activating it the first time (and you close the window).

So, write it down in a secure place in case you ever want to sync your accounts with anything else.

Sync Apple Devices

So which method you choose depends on what you want to sync. Both will sync mail and calendar, but for:

Notes use Gmail option
Contacts use Exchange option (follow the instructions on the Going Google site)

I personally only read and reply to emails on mobile devices, so I chose the Gmail option so that I could sync Notes. Google provides instructions on using this method (it’s essentially the same process), and here are the details you need:

Name: your name
Address: full email address
Password: Google Token
Description: account display name on your device

Multiple Calendars

To sync multiple calendars, you can still do that using the Gmail option, but to change which calendars you want sync’ed:

sign into your Gmail account using a browser
then visit Google Sync for Apple to choose which calendars you want sync’ed

Getting Calendar in Thunderbird

UPDATE: If you’re having issues, it provides less integration into Thunderbird, but try ‘Google Calendar Tab’ which opens GCal like it would in a browser minus Settings/Labs.

I warn you now. Google Calendar in Thunderbird still has a number of issues. If you’re on a MAC, I suggest using Google Calendar in iCal instead. I prefer having everything in one client, so I’m willing to live with and report bugs when necessary, but who knows, I may change my mind.

Step 1: Install Lightning

The Lightning add-on page actually gives the newest stable version of the add-on (for Thunderbird 16), but the newest official release of Thunderbird is 15, so head over to the Versions list and find Lightning 1.7. Install it according to the instructions (using the Install Add-on from File option in the Add-ons settings).

Step 2: Install Provider for Google Calendar Add-on

This step is actually optional depending on what method you want to use. Google Calendar now supports using CalDAV in Thunderbird, but it’s marked as experimental.

Just search for Google Calendar in the Add-ons tab and install from there.

Step 3: Add your Calendar

If you chose to install the Provider for GCal add-on:

Open your Google Calendar
Click on the Settings link located in the box at the right of the page.
Click on the calendar you want to use with Thunderbird Lightning or Sunbird.
Copy the link from either of the two XML buttons shown at the bottom.
In Thunderbird: File > New > Calendar > On the Network > Google Calendar
For Location, paste the link, but change http:// to https://

For more information, visit the Provider wiki page.

If you chose not to install the add-on, follow the instructions from Google.

Testing Needed

So, I’m going to be using Thunderbird, and hopefully it’ll work out, but there are one or two things I wish it had already (like popup reminders for events others created). It is supposed to work better than through CalDAV. I’ve heard iCal has pretty good integration though so I might still switch to that if I’m unhappy with GCal in Thunderbird.

Getting Staff on Board and Using a CMS: Moving to WordPress

The hardest part of moving any website is getting staff trained and changing their workflow to actually use the CMS. We previously had a static HTML type site, so everyone would email changes to one or two people. It was a big shift to suddenly have people take care of their own content.

As part of the training session, I briefly reviewed why we moved the website to a CMS and more importantly, how it benefits our patrons. It covered the usual, shifting resources and staff time, less maintenance, keeping content current, etc.

Tutorials

I found the best WordPress tutorials for staff were the WordPress.com support articles related to creating content. The only differences come from the plugins that are installed, but in our case, this only affects the “Upload/Insert” section above the editing area.

We also have access to lynda.com video tutorials, so I suggested the relevant sections (5 + 6) of the WordPress Essential Training.

I also wrote up a short blurb on how to check for broken links in a more visual way (and for our non-WordPress pages). I basically referred them to install and use LinkChecker (a Firefox plugin).

Content Guidelines

In addition to training staff on the actual CMS, I wrote two sets of guidelines for them to follow.

General Guidelines on ‘Writing for the Web’
Using WordPress to Make Content Accessible (to come in a future post)

To make it easy for staff to use, I wrote it as a page on the intranet (with anchor links for a short table of contents), and also made a PDF version for them to easily print it off.

Making Staff Responsible

I think the most important step in shifting web content management from a single team to the entire staff is assigning responsibility. If no one “owns” a page, it will not be regularly reviewed. If you assign ownership, at least it increases the chance of that happening. Here are the short blurb I wrote on staff’s responsibility of content:

Page Ownership Responsibilities

While you may delegate the task of creating or updating content on any page you own, you are ultimately responsible for it. This includes:

Content is up to date

Content, especially audio/visual, conform to Accessibility Guidelines

Copyright is cleared for all content (if applicable)

Transferring ownership when needed (long term leave, end of term)

Please Note: When links are found to be broken, you will automatically be notified via e-mail. However this is not a full-proof system as many broken links will not be “marked” broken. See the ‘How to Check for Broken Links’ page for more information.

Assigning Ownership

We explicitly mention that editing of pages can be delegated, because we decided that librarians would be responsible for pages. We identified and changed each page’s author to the librarian who would become the owner.

We still have about a dozen pages outstanding in which our team maintains as needed, but we also expect that staff may edit it if they find mistakes.

The Result

So far, it’s been fairly successful (yay!). While I get calls on occasion for help, staff seem to be finding it easier to use than Drupal (which we have for our intranet), and most seem to have no problems using it.

Content on a lot of pages are being updated, though as always, it really depends on the owner. One of the problems is that we migrated the existing pages, and there’s a lot of overlap in information, which we really need to consolidate. So, making the website better as a whole will take a bit more time, but at least content is now being updated on a more regular basis.

Why is Technology so Easy to Break?

Just over a week ago, a bunch of news sites were talking about a new book and video focusing on 56 Broken Kindles. Sadly, this weekend I also broke my iPod touch. It dropped and the screen shattered. I’ve heard that dropping even e-readers will cause problems to the e-ink screen. So my question is:

Why are our electronic devices so easy to break now?

We used to value durability over complete functionality. I fondly remember how I could drop my Nokia without anything going wrong, which was great! Now, to get the same protection, you have to spend $50+ to get anything near the same kind of protection for a phone and that’s assuming a truly durable case is available for the model phone you have.

I’m even somewhat lucky that I don’t have one of the newest devices where the touch functionality is built into the glass, so at least mine works well enough for me to do a backup before turning it in for repairs.

WordPress Development: Lessons Learned & Downsides

After 8 months, I have finally finished with WordPress development. I definitely learnt a lot, especially in terms of how the back end works and some more PHP.

Lessons Learned

The most important one:

know more PHP than I did.

Admittedly, I knew very little. While I have some experience programming, I only took a 2 day course in PHP. Not having to look up every little thing would have saved me invaluable time.

The other big one was definitely:

know more WordPress.

The documentation is obviously written for programmers (in most cases, those familiar with WordPress). So once again, I spent a lot of time looking things up. In this case, it was even more difficult because I usually had to rely on a couple of different tutorials and piece things together, making things work through trial and error.

Of course, I didn’t have much choice. And if there is one really good way to learn something is to be thrown into it, and make it happen.

Plugins

WordPress could really use some improvements though. One area is definitely in the plugins area. There is little to no cooperation between plugin authors, so there may be anywhere from zero to fifty plugins that do similar things, but all work differently and are of varying quality.

One of the reasons I’ve been posting a lot of plugins review is not only for my own records, but in the hopes that it’ll save other people time from looking through the mass amount of plugins. Unfortunately, because plugins come and go like the wind, plugin reviews become out of date very quickly.

Search

The one other thing I wish WordPress would improve is their search. While the site search uses Google, the plugin search is pretty bad and so is the internal built-in WordPress search. For the plugin search, you cannot refine your search in any way, and the sorting doesn’t seem to work properly.

The built-in WordPress site search (and dashboard pages/posts search) is also pretty bad. It’s organized by date and there is a plugin that allows you to sort by title, but it does full text searching and does no relevance ranking whatsoever. If it even did the minimum of “do these words match words in the title, if yes, put those higher” then that alone would be a huge improvement.

Conclusion

While I think WordPress is a great platform (and it’s open source!), there is definitely room for improvement and may not be the right platform for everyone. In comparison, for example, I get the impression that Drupal has a more cooperative and supportive community with better plugin support and development. On the other hand, I find WordPress easier to teach users.

If I had to do it again, I would definitely have taken the time to learn more about the overall WordPress framework and how different parts fit into the puzzle before diving into making the theme.