Presentation: Everyone Can Contribute: Making Support Effective Through Contributions

Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the company’s efficiency and we can prove it!.

Presented at Support Driven Expo 2022. Continue reading “Presentation: Everyone Can Contribute: Making Support Effective Through Contributions”

UBC iSchool Career Talk Series: Journey from LibTech to Tech

The UBC iSchool reached out to me recently asking me to talk about my path from getting my library degree to ending up working in a tech company. Below is the script for my portion of the talk, along with a transcription of the questions I answered. Continue reading “UBC iSchool Career Talk Series: Journey from LibTech to Tech”