Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the company’s efficiency and we can prove it!.
Presented at Support Driven Expo 2022. Continue reading “Presentation: Everyone Can Contribute: Making Support Effective Through Contributions”
Presented as a webinar for the Education Institution on October 4, 2018, this presentation is very similar to my last one on auditing websites, but with focus on Canadian legislation and with the addition of what’s new in WCAG 2.1 Continue reading “Presentation: Evaluating Your Website for Accessibility Compliance and WCAG 2.1”
Presented at the Cowichan Valley WordPress August 2018 Meetup. This presentation was all about web accessibility, thinking about the users affected, technology involved, creating accessible content in WordPress, and finally, choosing accessible themes and plugins.
The first part of the presentation is pretty much a rehash of previous presentations, the second part on content is similar but focuses specifically on WordPress. The last part is almost all new content specific to WordPress.
Continue reading “Presentation: Making Accessible Content and Websites in WordPress”
As part of an introduction to the fifth annual Code4libBC unconference, I did a brief talk on the history and community of Code4lib and Code4lib BC. Continue reading “Code4libBC Lightning Talk: Code4lib(BC): What It’s All About”
I totally blame @yo_bj for this talk since she was the one who pushed the lightning talk sign up board at me. I hope it was interesting and/or useful to some people. Continue reading “Write the Docs Lightning Talk: Write the Accessible Docs”
Most of our libraries and organizations have been around for numerous years, sometimes hundreds. Often that means many processes are created, changed as needed, and left in place long past their due date. Unfortunately, that means we are frequently working inefficiently, following old processes or cobbled together workflows.
The first part of the presentation will suggest methods for understanding and reviewing workflow. In the second half, we will take a look at various simple and lightweight tools and ways to use them to make work more efficient, especially in processing text, files, and data in batches.
Originally titled Tools, Tips, and Tricks to Making Work More Efficient. This webinar was presented for Florida Library Webinars on March 8, 2017. https://floridalibrarywebinars.org/events/16003/ Continue reading “Reviewing and Improving Workflow and Productivity: Methods and Tools”
This morning , I did another presentation for the Florida Libraries Webinars group. The first time was focused on web content, while this time was focused on overall design and structure. Continue reading “Presentation: Making Web Services Accessible for Everyone”
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