My notes from the second day at Support Driven Expo 2022. There should be more, but I missed taking notes for a couple of the sessions I attended before and after my own presentation. Continue reading “Support Driven Expo 2022: Day 2 Notes”
Tag: Support Driven
Support Driven Expo 2022: Day 1 Notes
My notes from the first day at Support Driven Expo 2022. There should be more, but I missed taking notes for a couple of the sessions I attended before and after my own presentation. Continue reading “Support Driven Expo 2022: Day 1 Notes”
Presentation: Everyone Can Contribute: Making Support Effective Through Contributions
Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the company’s efficiency and we can prove it!.
Presented at Support Driven Expo 2022. Continue reading “Presentation: Everyone Can Contribute: Making Support Effective Through Contributions”
Support Driven 2019: Reflection
I recently attended Support Driven Americas Expo, where I took lots of notes for sessions I attended, but wanted to reflect a bit more on the experience. Continue reading “Support Driven 2019: Reflection”
Support Driven 2019 Day 2: Afternoon sessions
Notes from Support Driven 2019 Day 2 of the sessions that I attended. Continue reading “Support Driven 2019 Day 2: Afternoon sessions”
Support Driven 2019 Day 2: Morning sessions
Support Driven Day 2 morning sessions. Once again, multi track so doesn’t cover everything. Continue reading “Support Driven 2019 Day 2: Morning sessions”
Support Driven 2019 Day 1: Notes from Afternoon sessions
Afternoon session notes from Day 1. Continue reading “Support Driven 2019 Day 1: Notes from Afternoon sessions”
Support Driven 2019 Day 1: Notes from Morning sessions
Support Driven is multi-track so this only covers a little bit of it. Talks are recorded and uploaded, but workshops are not and may have less notes because they were more hands-on. Continue reading “Support Driven 2019 Day 1: Notes from Morning sessions”
Learning (Lib)Tech 