Presentation: Everyone Can Contribute: Making Support Effective Through Contributions

Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the company’s efficiency and we can prove it!.

Presented at Support Driven Expo 2022. Continue reading “Presentation: Everyone Can Contribute: Making Support Effective Through Contributions”

Choosing not to go into management (again)

Often, to move up and get a higher pay, you have to become a manager, but not everyone is suited to become a manager, and sometimes given the preference, it’s not what someone wants to do.

Thankfully at GitLab, in every engineering team including Support, we have two tracks: technical (individual contributor), and management.

Continue reading “Choosing not to go into management (again)”

Code4Lib Day 2: Lightning Talks

Demian Katz – gamebooks.org, Geeby-Deeby, and the Dime Novel Bibliography Project.

  • interactive fiction books
  • Made a really big bibliography
  • people sending in more
  • put it in a big database
  • open-source project to adapt backend
  • MySQL db that models various types of entities, relationships
  • backend system to edit entities, enter data, edit relationships

Rachel Frick – LODLAM Summit 2013 and Challenge

  • linked open data in library, archive, and museum
  • had challenge to win cash prize
  • can still submit, just fill out form and make/submit video

Kenny Ketner – Occam’s Reader

  • allow libraries to lend ebooks to each other using document delivery model
  • compatible with IILiad
  • no training, no workflow change
  • can add formats incrementally (started with PDF)
  • basic interface that discourages abuse
  • access previously unaccessible resources
  • in alpha testing
  • Slides

Al Cornish – Orbis Cascade Alliance Shared ILS Project

  • primary service is consortial services
  • move to new system beyond traditional ILS
  • single shared system (vs. currently 37)
  • explore collaborative technical services, collection development
  • Alma + Primo selected, migration in progress

Makoto Okamoto – Crowd Funding for Library in Japan

  • culture of donation changed a lot after 3.11
  • share experience and metrics
  • key to success is setting up appropriate ticket

William Denton – Code4Lib 2013 Augmented Reality View in Layar

  • picking points of interest from two spots
  • 1: Google Places map
  • 2: Twitter search API – of the ones that are geolocated
  • Web service in Ruby and Sinatra, hosted on Heroku
  • Rainbows End by Vernor Vinge – go read it.
  • Slides

Rosalyn Metz – What I learned while I was away

  • learned about planning, budget, and time
  • time is the most important thing
  • track your time, might be spending too much time on things e.g. don’t spend more than 10 mins on a single email
  • can demonstrate where need help
  • Slides

Nettie Lagace – Recent Cool Fun NISO Activities

  • ResourceSync Framework Specification
  • Bibligraphic Roadmap Initiative
  • Slides

Chuck Koscher – Fundref

  • list of funders
  • what articles given certain funding

Andromeda Yelton – Five Conversations About Coding

  • computer science majors in 1995: yardstick of who is cooler than who dependent on the most arcane knowledge
  • boston python workshop 2012: women friendly course. Expecting to be judged.
  • chad nelson, monday night. It’s not free
  • bess sadler, yesterday. We have a problem with insecurity
  • important to recognized our limitations, but have this imaginary yardstick
  • ever done coding? majority. think coder? 1/2

Jeremy Morse – mPach: Publishing directly into HathiTrust

  • sorry, didn’t quite get this one

Rob Dumas – Git in Five Minutes

That’s all for today.

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