Code4Lib Pre-Conf: Project Management (pm4lib)

Lead by Rosalyn Metz, Becky Yoose

Not agile, because with a single person team, it’s difficult to do SCRUM, so only agile-ish.

What are we working on?

Being with ‘what are we working on?” Have a meeting

This goes into helping to figure out the scope of the project.

5 why’s: basically, ask why 5 times. Everyone write down their answers. e.g. Want to redesign the website, but turns out because they don’t know what services are provided.

Scope

List of goals that you want to achieve, but what if you don’t know what your goals are?

Goal setting using SMART goals. Gives you a structure to work off of, and helps with project monitoring.

  • S: Specific – should answer who/what/when/where
  • M: Measurable
  • A: Attainable – realistic given current resources
  • R: Relevant – goes back to scoping, making sure addressing issues
  • T: Time-bound – marking milestones & progress

Also helps you narrow down your scope, and leads into project charter.

Goal vs. Task: More general, what needs to get done vs. implementation details

Examples:

  • Design and develop an interactivity module from other code by the end of September. – will want to break down, more of a project objective
  • Initiate development of code with team [add time].
  • Testing API to see if meet requirements [add time/who].
  • Have [person] teach one workshop with at least 20 registrants this summer at [this office].

Who are you dragging into this project?

Stakeholders

  • project executive sponsor – whether the project happens
  • project sponsor – person who makes decision resources, people, budget, etc.
  • project manager – person responsible for moving the project forward, beholden to executive and sponsor, also note person who comes up with idea is not always the manager
  • team members – people doing actual work
  • others

Do this on your own or with someone trusted. Don’t do this with the stakeholders in the room.

You want to understand their place in the project, reason they’re there, the support they will provide.

If some people don’t need to be always be there, keep them up to date e.g. status report meetings. Take up little time, and do their influence. Be the protector for your team if need be.

Not everyone is going to be happy.

Make sure they’re in conversations up front, to see why it needs to happen. Will already have had the ‘why are we doing it this way’ conversations. See also Dealing with defensiveness in high conflict people.

If have unknown stakeholders, you might want to delay project until have all the necessary resources are in place.

Project One Pager

This is your project charter. It covers

  • objective – conscise high level thing you want to achieve
  • outcomes – your SMART goals, inumerate things need to be achieved to reach the objective
  • out of scope – include things people will likely ask for
  • team – who and role (not necessarily stakeholders) e.g. developer, handling metadata, user testing
  • schedule – high level milestones, but might leave out and add after approval

Work Breakdown

Your work then needs to be broken down. Need to break into the small tasks. e.g. Goal of teaching cohort -> registration, marketing, book space, etc.

Want to team to come up with tasks, but can help them.

One person might be responsible, but that person can decide how it gets done. Give people a couple of days and come back.

It’s okay where what you’re doing is preparing for the next project.

The majority of the time should be spent planning rather than the work.

Time Estimates

It’s to create the schedule and understand the cost. Frequently realize it’s not worth it.

The only way to estimate time is to do time tracking. Might try Harvest.

Time tracking can be a real eye opener.

Tend to vastly underestimate or overestimate, so best to use buffers.

Choose a realistic buffer. Applying the percentage to the entire project. Usually start with 10-15%: T / (1 – B%)

Use Fibonacci numbers (1, 3, 5, 8 – never higher) to assign numbers, see SCRUM in 10 easy steps article. e.g. Do 16 points of work every week.

Difficulty seems to be not getting developers to track time, but staff people outside of IT to track time. Approach by making workflows more efficient, more realistic. You can play the dumb person and ask how long it takes.

Can ask your vendors whether they have a project plan.

Budgeting

  • estimating time ( in hours)
  • salary/hour
  • benefits (as a percentage of income)

cost = P1(hour * salary/hour) + P2(hours * salary/hour) + …

Important to keep track of meetings when tracking your time.

Use a spreadsheet to calculate cost of total, plus number of hours per week for each team member (and the cost). For example, if can only commit more than 20%, should not be spending 40 hours in a week on the project.

Tracking

What do you track? It depends on who is funding the project.

If grant funded, depends on what is required based on the grant. Sometimes grants don’t cover certain things, or institution needs matching funding.

Internally, contact your supervisor, their supervisor, or contact person in another department.

The key is to keep it transparent.

Reporting Progress

Budget (spreadsheet) only one piece of reporting.

Have a communication plan (see example).

Team standing meetings meant to be very short. All people involved in that portion of the project say 3 things:

  1. what did you do after the last meeting?
  2. what are you planning before the next meeting?
  3. issues preventing from work getting done

Informal, but technical = daily grind.

Status reports in comparison, regular, more formal, but regular

Reporting is absolutely necessary and needs to be clear, consistent, concise. Stakeholders feel like they’re involved in the project even if they’re not really.

Handling Issues that Arise

A lot of people fall back to issue tracking system, is not a project management strategy.

Need to work out workflows around tickets. Are you going to use it for communication, time tracker? Customize system for that use which statuses, attachments, granularity, etc. Internal vs. external notes.

Who is responsible for which types of issues. Have primary and secondary contact.

Also, what is timely matter? Depending on during or outside of business hours.

May need to convince users to submit the information the new way. Talk to them about it not ending up in a black hole. Make sure have confirmation that issue has been added.

Need to also make sure the tickets are in scope. Go back to project charter if need to reference something.

Tracking Systems

Redmine

  • support consortial digital repository
  • open source
  • different user permissions
  • email features
  • good adoption
  • time tracking in 15 minutes increments
  • will make Gantt charts for you
  • lessons learned: don’t overload users with the emails from the issue tracker

Basecamp

  • previously used Trello
  • paid service, web based
  • can have pre-made teams, templates
  • can import whole teams or templates e.g. checklists
  • calendars can be exported and show on public page
  • integrates well with google docs
  • text features to throw notes together
  • has API
  • good for managing resources as well

Trello

  • basically a big whiteboard/sticky note system
  • but very basic

Github

  • track issue and for code, plugged into webserver
  • one repository for each project
  • one meta project to track all projects, including non-code projects
  • can be difficult to search or filter issues
  • everything in one place
  • has email notification
  • can’t assign due dates or track time
  • can assign issues to larger milestones which can have due dates but have had mixed success

JIRA

  • great customization
  • can take a lot of time to customize
  • but will do whatever you want it to do

Different tools work at different organizations. Tools are only as good as the people that are using it. Need to be consistent about using it.

Do whatever you can to make it easier e.g. single sign-on.

Finishing Projects

When is it done? Met the outcome and objectives.

However, it doesn’t mean you can wash your hands of it.

Project Post-Mortem

Learn from your experiences. Take those lessons learned and apply into future projects.

Might be a presentation or report, template, etc.

Why did it go wrong? Some things that are external you cannot control, but internal things you can change.

Once you finish the project, you have a product.

Product Management

While the project is done, you need to continue to maintain it.

Product owner = product manager. Lifecycle function dealing with planning, marketing, maintenance throughout the entire life of the product.

Product manager is the heart, mind and voice of the user. Not your own voice.

Have to make the hard product trade off decisions. e.g. which features to include.

Provide a second opinion on how things work. Create a trust relationship with the development team so you can ask questions.

See also, “How to be a program manager” and “on product management“.

Take Away

The most important thing is communcation.

For the session, also see Erin’s notes for pm4lib, and little_wow’s etherpad notes.

Access 2013: Culture Clash: IT Experimentation, Innovation, and Failure in Libraries

Dale Askey, Mark Jordan, Catherine Steeves, & MJ Suhonos

What is a culture of innovation? Continue reading “Access 2013: Culture Clash: IT Experimentation, Innovation, and Failure in Libraries”

Implemeting an Issue Tracker (Redmine)

For more than half a year now, I’ve been trying to get an issue tracker fully implemented for our IT team within the library. I admit that I’m still working on it. Getting the system up and running was easy enough, but trying to work it into people’s workflow isn’t so easy.

Choosing the Issue Tracker

There are a lot of issue trackers out there, but we are a small team and I wanted the issue tracker running easily and quickly. It’s not something I wanted to spend a lot of time getting up and running, because we had a lot of other projects happening.

Other requirements included:

  • support multiple projects
  • non-members being able to report issues
  • support email issue management (either built-in or plugin)
  • low to no cost

preferable

  • support CAS or LDAP login (either built-in or plugin)
  • documentation area and/or wiki
  • code repository integration
  • open source

I asked around a little bit, and these were the recommendations I got:

  • Asana: 2
  • FogBugz: 1 Against: 1
  • Footprints: – Against: 1
  • Github: 2
  • JIRA: – Against: 2
  • Pivotal Tracker: – Against: 1
  • Redmine: 5
  • Request Tracker: 1 Against: 1
  • SupportPress (for WordPress): 1
  • Trac: 3 Against: 1

Trac and Redmine seemed to be the two forerunners. My problem with Trac was that it didn’t have clear project organization, and no one could confirm that the email issue management plugin worked.

Installation & Setup

Our system administrator took a couple of (not full) days to get it installed and going, and following the instructions were apparently fairly easy. Then it took me maybe half a day to set up all the projects and users with the settings I wanted. The e-mail creation also worked well out of the box. We just had to make sure we had the right settings for what we wanted.

Staff Issue Creation & Management

In order to make it so that staff can file issues without ever having to see Redmine, I created a form in our Intranet (webform module in Drupal). The form had most of the standard fields:

  • Name: automatically filled in with username
  • E-mail: also automatically filled in
  • Related to: options which were essentially the project names
  • Need: options equivalent to tracker e.g. Support, Bug Fix, etc.
  • Priority: options equivalent to priority
  • Summary: email subject line, which then turns into issue name
  • Description: issue details

Once it’s submitted, a copy is sent to our team’s email. Through a cron job (every 5 minutes or so), the email is picked up, and filed.

If the user already exists in the system, Redmine will use the email from the user account to match it to the user, they will automatically become the ‘reporter’ of the issue, and get a copy.

If the user does not exist in the system, Redmine will say that ‘Anonymous’ reported it. This will always happen the first time someone reports an issue as I did not add everyone on staff to the system. So, the first time this happens, I then add the user to the system, and add them as a watcher to the issue.

The one issue I ran into was that I forgot you have to set both the email plugin and each project to accept issues from anonymous users. Simple carelessness really.

Getting Staff to Change their Workflow

I think the hardest part with implementing any issue tracker is getting staff to use it. Within the team, it hasn’t been too difficult. We have a small team and the developers in particular have no problems using it. The only problem I sometimes have is making sure they close issues when they’re done with them.

But even within the team, sometimes it can be difficult to get people to report issues using Redmine. While our manager wanted us to start using it just for the website, it has worked well enough, so we’re strategizing how to get the rest of the staff using it now.

We’ve concluded that it kind of needs to be an all or nothing. So we’ve decided that all non-urgent issues should be done through the intranet form regardless of the project, and that should people email us, we’re going to be emailing them back to submit it through the form.

For any urgent issues and for immediate support, they can still call us. After all, trying to walk someone through editing something on our website or intranet is much easier by phone anyway.

Before we start enforcing it, we’ll be introducing this workflow to staff through various committee meetings in part to gather feedback.

So… we’ll see how it goes.