Reflections on Communities through Collaborative Tools in the Government of Canada

With only two weeks left and after last night’s meetup, I thought I’d reflect a little on some of the Government of Canada (GC) initiatives I’ve been part of over the term that are outside of my assigned projects, most of which are fairly recent or new.

Young Professionals Network Committees

Admittedly, this is a departmental (not GC) group, but it’s worth a mention.

Many departments (if not most) have a Young Professional Network (even if not by that name). YPN has committees to organize events as well as other work to support staff at the department. I sat on and contributed to:

  • Retention and Renewal Report, another survey is going out to validate the results
  • Student Committee, where we’re currently trying to develop a new orientation guide for students in the department
  • Spend a Day with Senior Management, a job shadow event which has been approved by the YPN sponsor ADM

Contributing to the committees has been a good experience. It allowed me to meet other people working in different sectors and has given me a sense of accomplishment and contribution towards the department even if I’m not here to see the results.

Wiki Community of Practice – WikiCoP

My understanding is that my coworker started wikicop about a year ago in order to have people in the GC community meet every 1-3 months and share ideas, knowledge, and experience on their internal wikis as many departments are developing or have them now. Although I only got the chance to attend a couple, it was great to see what other departments were doing with their wikis and to participate in the discussions. I also got a chance to see a couple of the ways Confluence was being used, which was neat.

GCPEDIA

The GC wiki, GCPEDIA, is a great place for GC staff to share information GC-wide without making it public. There is a lot of great stuff including draft strategies, guidelines, and start up initiatives surrounding all aspects including social media and web usability. I didn’t actually take part in sharing much information, but I have been helping with maintenance. Most of it is day-to-day stuff like fixing broken/double redirects, categorizing pages/files, and page clean ups, but I have also:

  • participated in a wikibee (essentially you do a big clean up as a group in person) for UXWG (User Experience Working Group)
  • been helping with the migration to a new and much improved National Inventory of Bridgeable Students [internal link]

Doing wiki maintenance has helped me learn more about the different departments and what goes on in GC. I also got to know a few people through doing wiki maintenance and participating in the 2011 Best User Page Contest. It was lots of fun!

I think that’s one of the things that makes GCPEDIA interesting to work on. The very active (more permanent) people have been very encouraging (i.e. @jesgood and C. Au) and people will do little things to increase the sense of community and enjoyment, namely by making fun user boxes. I got a green belt/experienced contributor award (basically it’s a level up system based on how much you contribute to GCPEDIA), the 5th level, which I think is pretty decent for a single summer.

Web 2.0 Practioners – W2P

It’s kind of funny, because I avoided Twitter for the longest time. I didn’t think I’d have much use for it, and it just seemed like another social media platform, especially since I don’t have a phone with internet and lacked a laptop for the longest time, I didn’t see how I’d get involve with any conversation.

I was pushed onto twitter because of work. It helped that I got tweetdeck installed. Regardless, I was somewhat surprised by how much of day-to-day sharing between GC employees involved twitter. I shouldn’t have been, but then I used to work at an agency where you had no internet access.

It’s been a great source of keeping up with GC Web/technology news, finding interesting reads, and resources. But most of all, #w2p really taught me what a great community can be built through twitter. It’s been a rare experience for me to simply show up and be so welcomed into a group of veritable strangers. Being a little nervous about going by myself to my first #w2p meet, I was encouraged by many #w2p members most memorably by @spydergrrl (for various reasons includind the fact that she was a co-host). At the meet, I ended up chatting mostly with @mhellstern who introduced me to lots of other people. It was great.

The proof that #w2p can just suck you in (in a good way) is how involved I got. After only two meetups, I ended up co-hosting last night’s meet up. Thanks to @macjudith and her discussions with a friend, the meetup’s theme was to meet the (bridgeable) students of #w2p and I cohosted with @mhellstern (I didn’t even know she was a bridgeable student!). Each student/recent graduate got a couple of minutes to introduce themselves and “sell” themselves just a little bit. We had a great turn out, plus as always, great conversations and stories. I got to finally put a few more faces to twitter nicknames, especially the ones from my department! Not least of all, it meant I got to add another userbox to my GCPEDIA user page (see the fun?).

I will definitely miss #w2p, because unless I get a position in the area in the future… well, it’s not unknown that getting a group together like this outside the NCR can be difficult since this is where most GC staff work and where a lot of this type of work is done since this is where all the “headquarters” are located.

Sense of Contribution, Engagement, Belonging, and Community

I’ve frequently heard people on contract talk about how they don’t in any way feel connected to their department, or the government, especially as a student when you may conceivably never return in, but I didn’t get that feeling thanks to joining #w2p and other groups. There are of course so many different ways to get involved and to find out what’s going on in the GC world, and these are but a few examples, so I encourage GC staff, especially students to get involved; it doesn’t matter that it’s only for a short time, and newbies are welcomed!

Canadian Police College (RCMP) Library Tour

This week’s tour was to the Canadian Police College Library at the RCMP compound and college campus.

Collections

As you would expect, the collections are focused on law enforcement, particularly the investigative component with only a minor amount of materials on criminology. Other than books and journals, they also have microfiche (most has been weeded though), audio/visual materials, theses, studies, and reports.

Services

Standard services of reference, ILL, specialized bibliographies, training are available. It’s not a very big library, but is specialized in supporting all police agencies and organizations across Canada (and some international) as well as the students attending the college. It’s a nice, quiet space with a reading and working area open 24/7! Reference and A/V are only available during regular hours naturally.

Sorry, no pictures this time. Camera ran out of batteries and out of spares! The website has a Virtual Library Tour though.

Stables Tour

As part of our tour of the library and campus, we got to go on the stables tour. Having seen the musical ride, it was interesting to learn about how things work behind the scenes. Sadly, they only tour Saskatchewan and east of it. The most interesting part was learning that they have 8 months to train (that includes learning how to ride if they have no experience!) and then get to stay for (usually) 2 years. No touching the horses unfortunately, but for anyone who has any interest in horses and/or the ride, I would encourage them to go. It’s a public and free tour.

War Museum Research Centre Tour

This week’s tour was to the War Museum‘s Research centre. The research centre is an amalgamation of the library, archives, and photo archives. All of their collections are searchable online and you can get in-house access to them. Borrowing of library materials is also available through interlibrary loans.

Library

The library provides all the usual services including reference and ILL. There is always a staff member on the reference desk whether it be a staff who works on the library side of things or the archives.

The library collects materials relating to military, history, biographies, cartoons, technical manuals (e.g. carrier pigeons, bugle songs), newspapers, etc. with a focus on Canadian materials (many of which are self published), but also materials from/on countries that had a lot of interaction with Canada. Much of their collection (library and archives) is acquired through donations.

The space is nicely furnished with a reading room (which is for the viewing archives and rare books), Canadian war art, mix of regular and compact shelving, and a study area with a wonderful view of the river. Just outside the windows is a landscape model of a battlefield where a family of groundhogs live.

The Archives

The archives area is divided essentially into two areas. One is the work room and the other consist of three vaults (books, maps, photo). The work room is used for basic conservation tasks while anything extensive or complex is contracted out. The vault itself was the usual temperature controlled area with shelving for storing materials. The 3D maps shelving was interesting in that it included rubber pieces (each piece is kept in a bag in case the temperature control breaks and it starts to melt), and very large pieces (the shelf has extra large stoppers so that the pieces do not hit the wall since they are wider than the shelving).

The archives collects a lot of different old and current/contemporary materials including rare books (pre-1900 or significant/interesting one offs), letters, maps (smallest of which is approximately 4″x6″, largest of which is the NORAD map approximately 8’x10′), blueprints, records, scrapbooks, photos, and video/film. Generally, official records are collected by the national archives while the war museum collects more personal ones. As mentioned, most of the acquisitions are done through donations (some of which is from people cleaning out their attic), while a few are purchased.

Some interesting pieces that were shown to us (see pictures in slideshow) including silk WWI postcards, letter of mourning (with the king’s real signature), WWII war time logs, WWII terrain model (made of cotton on cardboard), colour uniform book, treatise on artillery (the oldest book from 1628),  book on uniforms’ lace patterns, photos from the Afghanistan war, military man’s scrapbook including his medals of award.

Short Reflection

The tour was great since we got to see both the library and archives, particularly how they work together. The staff’s enthusiasm really showed and made it seem like a great place to work (which I am certain it is) beyond working with interesting material. The materials were also carefully chosen by staff (and volunteers), so it gave it a more “personal” touch. Finally, the tour was nicely timed on a Thursday afternoon so that we could enjoy the museum for free afterwards. This was definitely one tour not to be missed!

Industry Canada Library and Knowledge Centre

This week’s tour was to Industry Canada‘s Library and Knowledge Centre. The library at Industry Canada focuses on meeting the needs of their users through partnerships, providing easy access to content, and providing a space for collaboration and sharing of information.

Services

Much like any library, they provide:

  • reference services through e-mail, telephone, and in-person at the desk
  • in-depth reference services  provided by portfolio (subject) librarians
  • online resources, such as subject and research guides
  • current awareness, such as weekly Radar (news), news in departmental newsletter, blog (events, resources, news)
  • access to print (via catalogue) books and serials (in-house and interlibrary loans), subscription databases, etc.
  • training and learning (which helps employees fulfill their personal learning plans), such as orientations for the library and research, viewing and participation of external webinars

Much of the development of their services is based on feedback and the needs of their users, focusing on the subjects you would expect at Industry Canada (business, economics, statistics, management, etc.) and information that is very current. For example, one area they focus on for new articles and resources are what they refer to as ThinkTanks, information coming out of organizations such as universities and research councils, since this is an area that people are generally unfamiliar with and perhaps where alert tools are not as readily available.

Library Space

The library has also just moved to a new physical space (last May). Library staff worked with a designer to improve on the old space based on staff comments and feedback. The focus with the new design was on creating an information commons, and more areas for people to use the space rather than having it taken up by shelving. As a result, the library has a mix of compact and regular shelving, but much less of it. An estimated 29% of the print material was weeded.

When you enter, you are immediately greeted with promotional materials on the side and the front desk always staffed by a librarian. It is amusingly dubbed the “hotel desk” as it was purposely designed with a different set of lights and lettered wallpaper to make it feel more approachable and welcoming.

The new space also has an additional training area so that more than one training session can be done at once, and a few study carrels were added based on user feedback. A nice reading area includes cushy chairs, magazines, journals, new books, and a couple of TVs on news channels.

Personally, the best part of the tour really was seeing the difference between the old space (which we got to see pictures of in a video) and the new one, and hearing about the considerations that were put into why and how design considerations were made.

Happy Sunny Canada Day!

Sunny, hot and full of people in Ottawa. Since museums and the like are free on Canada Day, I decided to take advantage of this. I got around to:

Great times. Tiring and long day though. I think I will need a weekend of reading to recover!