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Panelists
- Mandissa Arlain – RULA
- Monique Flaccavento – OISE Library, UTL
- Ricardo Laskaris – YorkU Libraries
- Fangmin Wang – RULA
- Jenaya Webb – OISE Library, UTL
Loaning Device
- Laptops
- iPads (with covers & cables) at OISE
- York also provides many other gadgets & accessories
- most 4 hour loans (York 1-4 days), restricted to university community
Marketing
- posters
- social media: twitter, facebook, blog
- LCD screens
- website
- branding of bags
Popularity
- iPad > laptop at OISE
- 12.5% of circulation stats at Ryerson
- laptops & iPads at York
Security
- sign waiver first time
- replacement fee for losts
- personal data cleared by deep freeze software once powered down
- iPads cleared manually (~20 minutes each time) whenever returned
- theft reported to security & IT
- repairs sent to IT
Staffing Considerations
- training sessions for staff including hands on experience
- basic use and troubleshooting help
- technical support & issues to IT
- working group meeting to discuss issues
- chargers with devices
Financial Support
- education commons as pilot project at OISE
- library itself & one-time funding from provost office to upgrade at Ryerson
- library paid & some donations at York
- apps purchased with gift card so as not to associate credit card #
Software & Apps Selection
- laptop software same as what’s on desktop
- productivity apps e.g. Dropbox
- educational
- preferred free, but some money to purchase apps
Age & Replacement Schedule
- no formal refreshment cycle
- mostly depends on budget, try to repair existing laptops
- replacements determined by IT
User Feedback
- informally, anecdotal
- from student committee
- studies planned for future: focus groups, survey
Future Directions
- meeting demands, so unlikely to expand
- no money to expand
- future to encourage students to bring their own devices