TeamOps: Ensuring a Single Source of Truth (SSoT) at scale

Note: This was an “assignment” for TeamOps training, but thought I might as well post it here!

In small organizations, it’s generally easy to know what is the definitive source of truth since there aren’t that many places to look. Often, the source of truth is a particular document, or person. However, as organizations grow, different people or teams often remember or document the same things in different ways, and in different places. This is why it’s important to have a Single Source of Truth (SSoT). Continue reading “TeamOps: Ensuring a Single Source of Truth (SSoT) at scale”

Reflection: First third of my fifth year at GitLab and defining Staff Support Engineer

Normally, I wait until at least the half-year mark to do a reflection post, but this year for the 4th quarter, I am doing a rotation for the Acting Chief of Staff to CTO role, which deserves its own post. So, I’m doing the first reflection post now to cover mid-June 2022 to the end of October 2022.

If you’re a first time reader, you may want to read one or more of my previous reflections posts. Continue reading “Reflection: First third of my fifth year at GitLab and defining Staff Support Engineer”