Access 2012: Conference Reflection

Honestly, my mind is still reeling from the conference. There were so many thought provoking ideas that my brain seems to still be processing them all.

Solving Practical Problems

One of the difficulties I frequently have is when people talk about great ideas, but they’re big ideas. Not that we don’t need to start these discussions, but on the more immediate front, I like to be able to take something practical back to my workplace to say “here’s how they did it, I think we can do it too.”

In this respect, one of my favourites was dchud’s Social Media Feed Manager, especially with the code available on github. I use this example first because it’s something simple enough that if you’re familiar with this sort of thing, it wouldn’t even take a day to set up. Pulling in social media feeds is something many researchers have trouble with and on top of simply solving a problem, this would be a tool that we can use to reach out to more faculty.

While I’m not sure how we might integrate the use of it into my workplace, I got really excited over Lisa’s talk on CWRC to build a connected, linked data environment and repository. Definitely one of the biggest issues of getting metadata the way we want it to be is the amount of work that is usually involved, and frequently involves technical knowledge, but the CWRC tool definitely makes it look easy to do.

New Perspectives

Another set of talks I really appreciated was looking at an existing concept in a vastly different way. A good example would be Hugh’s Keeping Books Open talk. While I have considered the definition of a book to be changing and somewhat fluid, Hugh spoke about a different model in publishing and interaction with readers that made me wonder at the possibilities.

Another good example would be Alistair’s talk on Civil Rights in Big Data and Answers. Who knew there would be connection? I have always thought of big data as just that, a lot of data. I considered big data to be a great way of becoming informed and exploring different connections. I never thought about the possible impact that it has already had on our society.

Doing Both

While roaming services and a deskless reference service are not new ideas, Marc’s Reshaping Service Delivery talk added a layer beyond simply providing roaming services within the library. I (and I’m certain many others) was very impressed on how he took the library’s circ desk out into the community.

Taking It Back

As I said, I think one of the most valuable things about Access is hearing about the new things that other libraries are doing that I can then take back to my workplace. While we have already implemented (or in the process of implementing) some of the things presented (such as a more integrated, one-look mobile site), I have definitely gotten a better idea of how to tackle other issues we haven’t even begun (like collaborative digital collections).

Final Thoughts

Another great Access. While a couple of the presentations were a bit too technical for me, I liked that once again, there were people pulled in from outside of the library and academic area.

I am definitely putting Access down as my must-go conference. Next year is in St John’s though which is rather far especially if I return to the West Coast, so I hope I can make it, but we’ll see.

Now to Get Some Rest

Access 2012 Day 3 Closing Keynote: Brain Injuries, Science Fiction, and Library Discovery

by Bess Sadler

 

We do the things we do, because it feels good. It provides us with a reward. Being intrinsically motivated is the best predictor of happiness and healthy living.

What is missing is how we can make libraries better for users.

Used emotional words to describe physical collections, but efficiency for digital collections. How can we change this?

The emotional design is more important than practical design.

Virtual Shelf List especially useful for multi-branch libraries, including closed collections with digitized materials. Using semi-automated metadata.

What is Still Missing?

Falling short of providing emotional, spatial sensory that physical shelf browsing.

Need to take inspiration from sci-fi. Render library in 3D virtual world e.g. browsing the library as if in Hogwarts

Do this at a human scale. Consider making it more personal and smaller for children.

What’s Next?

This can happen.

See also Affordance theory: a framework for graduate students’ information behavior by Bess Sadler

Emotional Design by Donald Norman

More notes on Access 2012 Live Blog.

Access 2012 Day 3: Session Notes

Out with the Desk: Re-Shaping Service Delivery in Libraries

Marc Pillon

Challenges facing public libraries:

  • perceived as inconvenient/impractical in today’s digital world
  • budgets are shrinking
  • patrons expect a different service

Idea:

  • bring the library to them e.g. Tim Horton’s, Loblaws, Shoppers

Vision for Public Libraries in the 21st Century

  • convenience! = ‘cutting the cord’ to service
  • being able to deliver them anytime, anywhere
  • less traditional bricks-and-mortar
  • more locations for drop off, pick up, access to technology
  • partner with existing retail outlets

Library in a Box

Gave access to ILS with small computer.

Pros

  • access to ILS anywhere
  • small enough to carry anywhere
  • limited only by wireless signal

Cons

  • not easy to transport, bulky/heavy
  • complicated setup requiring IT support

Introducing CanGURU

Using Apple iPhone and Bluetooth barcode scanner. iPad and wifi receiver

  • highly portable, light weight, easy to use
  • made inexpensive by using consumer products that are readily available
  • can be easily replicated by other libraries
  • used externally and internally (getting rid of information desk)
  • highlights important of librarian (return to reader’s advisory, roving to enhance customer service)
  • collaboration with social services, parks and recreation, and other non-profit organizations

Technology

  • 3G or wifi for connectivity
  • VPN (Cisco AnyConnect) for authenticated access to internal network
  • RDP protocol for access to ILS software
  • client device suh as iPad or notebook
  • bluetooth barcode scanner
  • custom iOS software (uses protocol to talk to ILS)

Future Improvements

  • faster wifi
  • streamline connectivity process
  • self-check version for iPad
  • patron version for self-check
  • implement SIP3 options
  • integrate with RFID
  • porting to android and/or Windows 8 tablet

Where should Libraries Locate?

  • big box stores/large retail centres
  • coffee shops
  • train stations/airports
  • hospitals
  • parks
  • university/college campus

One Example: Fraser Valley Regional

Encapsulated technology in a car with public computers, books, check in/out, etc.

Another Example: University of Alberta has an embedded Edmonton Public Library branch.

Shaping the User Experience

Sonya Betz and Robert Zylstra

Problem

A lot of different web interfaces:

  • library website
  • libguides
  • ILL
  • OPAC
  • etc.

Can get 3-4 different interfaces just doing a simple look up and placing a hold on book. Users find it too difficult to find things and so much time is spent trying to train users to use them all, but it’s a losing battle.

Had no mobile interface either.

Solution

Virtual Services Integration Project

  • simplify access to library resources
  • provide access via all devices
  • provide common experience between platforms

First was mobile version (iOS App) and full-scale web (responsive design).

Key Concepts

  • one access point replacing multiple access points
  • mobile and desktop interfaces
  • user aware
  • fast and intuitive access
  • consistent and intuitive experience

Project Motto

Think Big, Start Small, Move Fast

Using Web Servies APIs

Integrating Services (e-Reserve, room booking) and Resources (Physical, electronic, etc.). Also has EDS.

My Account: Authentication to App using LDAP, which send tokens to everything in the App to simulate single sign-on.

Search: uses EDS API, which allows limiters. Can then share through mail, print, copy, dropbox, etc. Holdings details from ILS.

Library info: from website.

Featured Lists: new materials using ILS

At Present

Consolidated 3 separate spaces of library info, search, and account.

Next

  • MusicBrainz
  • citations
  • Alexander Street Press (streaming audio and video)
  • Favourites
  • shared folders
  • library maps
  • barcode scan
  • NFC/RFID

Mobile App is a pilot for the CMS. App infrastructure will serve as basis for CMS. CMS and App will share user preference and content.

Marketing

  • public press release
  • website
  • posters
  • instructional sessions (provided premade screen)
  • etc.

Worked with communications department.

More notes on Access 2012 Live Blog.

Access 2012 Day 2: Ignite Talks

Dead Easy Data Visualization for Libraries

by Sarah Severson

Why use visualization?

Synthesize information to make good decisions.

For example, Seattle Public Library

3 types

  • infographic: decoded information, characterized by small amounts of data
  • data visualization: by-directional encoding with larger data sets, normally done algorithmically
  • data art: characteristic of unidirectional encoding, no labels, no actionable insight, just pretty

Explanatory – Clean, simple

Process:

  • Choose your question – may change, so don’t get hung up on it
  • Consider your source: Designer + audience + data

Tools:

Book to read: Designing Data Visualizations by Iliinsky & Steele

New Means to New Ends

by Mike Kastellec

Talking about the NCSU hackerspace focusing on gaming and virtual space.

Created their own cloud for students and faculty.

Providing technology as a core library service.

This presentation had a lot to do with showing off some new spaces, so it’s hard to put into words, but here’s a visual tour of the Hunt Library.

Sharing the Unshareable – Dental Clinic Images in a University Image Repository

by Janet Rothney

Drawers of slides that can only be used within the university (not public).

Have to include experts, because library staff don’t know what’s going on in the images. Also, needed something university-wide to make the repository live longer.

Fedora, Drupal, Islandora, through discovery garden hosted on Amazon and jura(sp?) space.

MeSH wasn’t specific enough, so chose crossopedia (sp?) which is a specialized controlled vocabulary for dentistry. Had path chart for tagging including all options and what went first.

Currently using shared drive in order to restrict use.

Can track patients by number without identifying patient.

ID is required to access the system.

Hope to later share structure and process with other dental organizations and groups.

More notes on the Access 2012 Live Blog.

Access 2012 Day 2: Keeping Books Open

David Binkley Memorial Lecture by Hugh McGuire

What is a book?

The distinction between “the internet” & “books” is totally arbitrary, and will disappear in 5 years.

The book is defined as a discrete coherent collection. The boundaries of a book are critically important. The creator’s intention is important. The book is intended to be coherent.

Why are books important?

A book is an best effort at providing all you need to know or feel on a particular topic.

Books govern our knowledge. A book is a:

node of knowledge.

That knowledge (and nodes) shapes our world. It’s the fabric of our world.

Books are a Network

The web was built to transform information. There is an expression of value based on links (what something is linked from and linked to). Each book should have a URL on the internet, and live natively on the web.

Wikipedia might be the best example. An article is edited by multiple authors, links to other articles to give context, and citations begin to organize external sources. Brings together knowledge into a container that makes these pieces useful.

If the web is the most efficient way to disseminate information, and books are the nodes of knowledge, why are books not published online?

What is the Business Model?

No pressing business case to publish directly online. The disruption that this will cause when it happen will be huge.

What does information want?

Information wants to be free. – Stewart Brand

Information wants to be used, and it doesn’t trust you to know how to use it correctly.

Why are books kept off to the side, apart from the network? The Business Model.

Example (of Business Model)

Build books as a web object, then make it downloadable, printable, etc.

Engagement around the idea happened through twitter, an article on theguardian which discusses the idea from the chapter, and a lot of referrals happened.

On the side: provided analytics for web version of the book.

A webbook can generate interest in ways that an ebook cannot. The ideas in a webbook spread far more quickly, and far more easily than an ebook. Easier to find, built in analytics, and can have different business models.

You have a direct connection with the reader. Whereas with an ebook, you’re one step away.

Why Books Will Live on the Web

  • not defined by format
  • most important nodes of knowledge
  • web is most efficient technology to share
  • disseminate, find, use, build on in ways cannot be imagined by the original

The Process/Model

Creating an ebook is still hard, but online tools like PressBooks/Vook/Atavist/Booktype make it (almost) trivial and free.

The avalanche of books will be overwhelming once the tools become widely known. Other kinds of book writing activity will gain relevance, meaning more and more writing will be “out there”.

More ebooks means each book is harder to find in promotion, discovery, etc. This ultimately means that those who connect with their readers better will win (which is what the web is great at).

Will ask why there even needs to be a business model, which will bring many books online.

The Book: Book: A Futurist’s Manifesto

More notes on the Access 2012 Live Blog.