Author: Cynthia Ng

Internship for Learning: OKRs with Chief of Staff (Team) to CEO

Since I finished the first one, I have been doing a second internship for learning with the Chief of Staff Team to CEO. If you would like to know what an internship for learning is, and why I chose to do one, take a look at the reflection post from my first internship for learning (just internship for short from here on out).

Even though I haven’t technically finished, since I’m done the majority of the work, I thought it was the right time to do a reflection. Continue reading “Internship for Learning: OKRs with Chief of Staff (Team) to CEO”

Presentation: A Public Handbook: Building trust with the team, customers, and beyond

How do you build trust before you ever interact with others? A public handbook! Having a handbook publicly available provides lots of benefits including consistency for the team, being literally on the same page as a customer, and providing the opportunity to collaborate with others, such as the Support community.

Presented at Support Driven Expo 2023. Continue reading “Presentation: A Public Handbook: Building trust with the team, customers, and beyond”

Reflection: The last third of my fifth year at GitLab and expanding Staff Support Engineer

Normally, my blog post would have been up sooner, but I was on a break for a couple of weeks when my work anniversary came around.

This year’s blog posts were also broken up into smaller parts, so this one only covers February 2023 to mid-June 2023.

If you haven’t read them already, you may want to take a look at my first fifth year reflection post and my reflection on being the Acting Chief of Staff to CTO for our fourth quarter to get a sense of what I’ve been doing so far in my fifth year. If you’re a first time reader, you may want to read one or more of my previous reflections posts for more context. Continue reading “Reflection: The last third of my fifth year at GitLab and expanding Staff Support Engineer”