Internship for Learning: OKRs with Chief of Staff (Team) to CEO

Since I finished the first one, I have been doing a second internship for learning with the Chief of Staff Team to CEO. If you would like to know what an internship for learning is, and why I chose to do one, take a look at the reflection post from my first internship for learning (just internship for short from here on out).

Even though I haven’t technically finished, since I’m done the majority of the work, I thought it was the right time to do a reflection. Continue reading “Internship for Learning: OKRs with Chief of Staff (Team) to CEO”

Internship for Learning: TeamOps (Chief of Staff Team to CEO)

I recently did an internship for learning with the Chief of Staff Team (CoST) to CEO, specifically with Laurel Farrer on TeamOps. Since the internship is quite different from my regular work, I thought it best to do a blog post on it and reflect on the experience. Continue reading “Internship for Learning: TeamOps (Chief of Staff Team to CEO)”

Implementing a Revised Workflow: Physical Materials in Technical Services

I’ve already written about and given a few talks on workflow including some of the ideas and methods that directly came out of my work, but I still haven’t written about the actual changes we made and how they were implemented. While we may be getting less of it compared to years ago, the library still processes and catalogues thousands of physical items a year. I’m not sure how systematically the workflow had ever really been reviewed, so I wanted to make sure to take a holistic approach including everyone in the department as well as some work happening outside of it. Continue reading “Implementing a Revised Workflow: Physical Materials in Technical Services”

Implementing the “Nearly Limitless Pilot” and Adding the “Express TV” Collection

There are a couple of big projects that I did during my last job that I still hadn’t posted about, so I apologize to those who have been waiting to hear.

Two of the big projects I lead was to add a new Express TV DVD collection, and almost at the same time (launched 2 weeks apart), revamp our circulation rules for loan periods, loan limits, hold limits, and renewals. Continue reading “Implementing the “Nearly Limitless Pilot” and Adding the “Express TV” Collection”

Technical Services: Rationale and Benefits of a Workflow Review

I have been doing a bunch of work in reviewing workflows and implementing new or changes to existing workflows, especially in Technical Services. In the process, I have been asked not only about the process I went through, but the rationale and value in doing such an exercise, especially for organizations where most Technical Services work has been outsourced. So just thought I’d jot down some thoughts. Continue reading “Technical Services: Rationale and Benefits of a Workflow Review”