Documentation is important in every organization: Writing down all the things

I’ve worked in many types of organizations though mostly in public and non-profit, and it seems particularly in smaller organizations, or in organizations where they’re not building products, documentation is not always seen as necessary. I once asked a manager to attend the Write the Docs conference and they didn’t think it was relevant to my job. Granted, writing documentation was not part of my job description, but I didn’t quite understand how they couldn’t see its importance. Documentation is not just about product documentation. Continue reading “Documentation is important in every organization: Writing down all the things”

Reflection: First half of my fourth year at GitLab and getting more involved

Normally, I post a reflection once a year, but so much has happened during the fourth year already that I felt the need to split it up into two and write about the first 6 months of my fourth year to make sure the reflection didn’t get too long.

If you’re a first time reader, I recommend reading at least the previous reflection post about my third year at GitLab for more context. Continue reading “Reflection: First half of my fourth year at GitLab and getting more involved”

Summary and Thoughts on Being/Becoming a Senior Support Engineer at GitLab

Ever since becoming a Senior Support team member at GitLab, I’ve had various conversations about becoming and being a Senior level team member; even more so after I became a Senior Support Engineer (SSE). A couple of recent conversations made me realize that a lot of team members have questions and we should have a way to share the answers, so I organized “Ask Us Anything” (AUA) sessions on Being and Becoming a Senior Support Engineer. Continue reading “Summary and Thoughts on Being/Becoming a Senior Support Engineer at GitLab”