Tag: GitLab

Reflection: Second half of my fourth year at GitLab and becoming Staff

Fourth anniversary! When I started at GitLab, I was wondering if I’d be here for 2 years, let alone 4 and counting. If you haven’t read it yet, I recommend reading the reflection on the first half of my fourth year though it’s not necessary to know what I’ve been up to during the last 6 months specifically, which is covered here. Continue reading “Reflection: Second half of my fourth year at GitLab and becoming Staff”

Summary and Thoughts on Being/Becoming a Staff Support Engineer

I recently organized an AMA on Being and Becoming a Staff Support Engineer. This was meant to be similar to last year’s Being/Becoming a Senior Support Engineer. Normally, I would have actually waited longer to do it, since I only got promoted in February and I feel like I haven’t been working at the Staff level very long. However, at the end of May, our other Staff Support Engineer, Will Chandler was transferring to the development team. So, I decided before he transferred would be a good time to have the AMA. Additionally, I invited Drew Blessing, our first Staff Support Engineer (who had transferred to development a couple years ago) to also join the group of people answering questions.

This is not just a summary of the answers from that AMA session though. I’ve tried to put the answers and thoughts together with the previous video that I recorded with Lyle Kozloff while I was still working on becoming Staff, and some additional insights. Continue reading “Summary and Thoughts on Being/Becoming a Staff Support Engineer”

Evolution of the GitLab Support Portal landing page 2018-2022

While I touched on them in my first year and second year reflection blog posts, I didn’t really discuss the changes of the GitLab Support Portal landing page. So, I thought with the launch of the latest revision, it was the best time to put together a short blog post. Continue reading “Evolution of the GitLab Support Portal landing page 2018-2022”

Reflection: First half of my fourth year at GitLab and getting more involved

Normally, I post a reflection once a year, but so much has happened during the fourth year already that I felt the need to split it up into two and write about the first 6 months of my fourth year to make sure the reflection didn’t get too long.

If you’re a first time reader, I recommend reading at least the previous reflection post about my third year at GitLab for more context. Continue reading “Reflection: First half of my fourth year at GitLab and getting more involved”