Notes from Support Driven Expo day 1 talks and workshops that I attended. Continue reading “Support Driven Expo 2023: Day 1 Notes”
Category: Events
including conferences and workshops
Presentation: A Public Handbook: Building trust with the team, customers, and beyond
How do you build trust before you ever interact with others? A public handbook! Having a handbook publicly available provides lots of benefits including consistency for the team, being literally on the same page as a customer, and providing the opportunity to collaborate with others, such as the Support community.
Presented at Support Driven Expo 2023. Continue reading “Presentation: A Public Handbook: Building trust with the team, customers, and beyond”
Write the Docs 2023: Day 2 Notes
My notes from the presentations on the second day of Write the Docs Portland 2023. Continue reading “Write the Docs 2023: Day 2 Notes”
Write the Docs 2023 Lightning Talk: Docs as Code: Automation the Developer way
This is the script and slides for what I prepared as a lighting talk for the Write the Docs 2023 Portland conference. Sadly, I did not get a slot, so it was not presented. Continue reading “Write the Docs 2023 Lightning Talk: Docs as Code: Automation the Developer way”
Write the Docs 2023: Day 1 Notes
My notes from the presentations on the first day of Write the Docs Portland 2023. Continue reading “Write the Docs 2023: Day 1 Notes”