Stories from my Life as a Technologist
How do you build trust before you ever interact with others? A public handbook! Having a handbook publicly available provides lots of benefits including consistency for the team, being literally on the same page as a customer, and providing the opportunity to collaborate with others, such as the Support community.
Presented at Support Driven Expo 2023. Continue reading “Presentation: A Public Handbook: Building trust with the team, customers, and beyond”
My notes from the second day at Support Driven Expo 2022. There should be more, but I missed taking notes for a couple of the sessions I attended before and after my own presentation. Continue reading “Support Driven Expo 2022: Day 2 Notes”
My notes from the first day at Support Driven Expo 2022. There should be more, but I missed taking notes for a couple of the sessions I attended before and after my own presentation. Continue reading “Support Driven Expo 2022: Day 1 Notes”
Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the company’s efficiency and we can prove it!.
Presented at Support Driven Expo 2022. Continue reading “Presentation: Everyone Can Contribute: Making Support Effective Through Contributions”
I recently attended Support Driven Americas Expo, where I took lots of notes for sessions I attended, but wanted to reflect a bit more on the experience. Continue reading “Support Driven 2019: Reflection”